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Elements and Performance Criteria

1. Contribute to the maintenance and improvement of workplace operations and requirements
   • Solve problems by communicating with others
   • Exchange information to perform workplace tasks and take appropriate action
   • Provide clear and prompt spoken and written reports (where applicable)
2. Identify key personnel in the workplace
   • Identify the organisational structure of the workplace, mission statements and strategic plan
   • Identify key personnel and their roles in the organisation
   • Identify the role of trainees
3. Contribute to positive workplace relations
   • Recognise and consider communication styles of cultural, social and ethnic groups
   • Use appropriate communication style for context, audience and purpose
   • Consider regulatory and workplace ethical standards in verbal and non-verbal communications
4. Contribute to the maintenance and improvement of workplace operations and requirements
   • Solve problems by communicating with others
   • Exchange information to perform workplace tasks and take appropriate action
   • Provide clear and prompt spoken and written reports (where applicable)
5. Identify key personnel in the workplace
   • Identify the organisational structure of the workplace, mission statements and strategic plan
   • Identify key personnel and their roles in the organisation
   • Identify the role of trainees
6. Contribute to positive workplace relations
   • Recognise and consider communication styles of cultural, social and ethnic groups
   • Use appropriate communication style for context, audience and purpose
   • Consider regulatory and workplace ethical standards in verbal and non-verbal communications

Range Statement

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Performance Evidence

The candidate must be observed consistently complying with workplace communication requirements under normal production conditions.

The candidate must:

copy and record workplace information accurately in routine formats and proformas

demonstrate effective communication techniques with supervisors and colleagues

demonstrate the exchange of relevant routine information with others to:

explain issues or problems

meet quality and food safety requirements

offer suggestions for improvement

reach conclusions

describe forms of feedback provided to colleagues and key personnel

participate in, and contribute to, meetings and discussions

read and write to a level typically required in the workplace

use appropriate communication styles when:

negotiating sensitive issues

obtaining views and information from others

working with cultural, social and ethnic groups

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Knowledge Evidence

The candidate must demonstrate a basic factual, technical and procedural knowledge of:

roles of key personnel in the workplace

sources of information relevant to own work, including workplace health and safety, regulatory, work instructions and workplace requirements

workplace standards of behaviour

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